Session: Delivering and managing Notes as a service and according to ITIL Principles.

Eileen Fitzgerald

 Convince your admins to deal with the boring issues vs the really interesting technical ones, find out what it is that your developers are actually doing !!! Find easy statistics to prove to number crunching managers that you really are working hard and identify the repetitive tasks that can be automated or handed over to your service desk.   Or in professional speak J       Information Technology Infrastructure Library is a well known framework for managing and delivering IT services to your company or customers.   In this session we review how to manage your Notes infrastructure and teams according to ITIL principles to improve efficiency, reliability and quality.

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